Privacy Policy

At Goodsoup Lab Inc., we are committed to safeguarding the personal information entrusted to us by our users and clients. We manage your personal information in accordance with Alberta’s Personal Information Protection Act (PIPA) and other applicable laws.

1. Information We Collect

We only collect the personal information necessary to provide you with our services. This may include:

  • Contact Information: Name, email address, and phone number.

  • Technical Data: IP address and cookies (for website functionality and analytics).

  • Voluntary Information: Any details you provide via contact forms or account registration.

2. Purpose of Collection

We collect and use your information for the following purposes:

  • To fulfill orders or provide requested services.

  • To communicate with you regarding your inquiries.

  • To improve our website experience and security.

  • To meet any legal or regulatory requirements.

3. Consent

We collect your personal information only with your consent, which may be expressed (e.g., ticking a box) or implied (e.g., providing your email to receive a newsletter). You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

4. Disclosure and Storage

  • Third Parties: We do not sell your personal information.

  • Location: Your information may be stored or processed outside of Canada. In such cases, it is subject to the laws of that jurisdiction.

5. Safeguards

We take every reasonable effort to prevent unauthorized access, collection, use, or disclosure of your personal information. We use physical, technical, and administrative security measures (such as SSL encryption) appropriate to the sensitivity of the data.

6. Access and Corrections

You have a right to access your personal information held by us. You may also request corrections if you believe the information is inaccurate. Please submit these requests in writing to our Privacy Officer at the contact info below.

7. Contact Us

If you have questions or concerns about our privacy practices, please contact: hello@bygoodsoup.com